Shipping

SHIPPING INFORMATION

CARRIER DELAYS: Please note that we are experiencing processing and shipping delays due to COVID-19. Please be patient and allow 1-2 weeks for your order to ship and tracking to update.
We are working to process all orders as quickly as possible while adhering to safety protocols. For more information regarding UPS delays,
 please click here.

Economy/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.

Delivery Time: Time begins calculating once order has shipped from the warehouse.

 

Who am I buying from?

  • Your purchase is with Pull Watersports. Our site is powered by Exchange Collective which allows us to offer you an expanded inventory.

Who is Exchange Collective?

  • Exchange Collective is our partner company that helps power our site in order to provide you more buying options. We work hand in hand with them to insure you the best selection and customer service.

Who Ships my order?

  • Some of items orders on our website are shipped directly from the brands. Your order confirmation email will notify you of where your product(s) is coming from.

When will my order ship?

  • We encourage our Brands to ship as quickly as possible which is typically within 2 business days. You will receive an email with tracking info once your item(s) have shipped.

Can I get faster shipping?

  • Right now all orders placed on our site are shipped via ground. For orders under $75 there will be a flat fee of $5. Any order over $75 will receive free
  • Why? Because your orders are being shipped directly from the Brand(s) we want to make sure no mistakes happen. Ground is the safest way to make sure you get what you order. As soon as faster options become available we will let you know.
  • If you are in a rush just give us a call at (760)734-3818 x2000 and we will do our best to get it to you as quickly as possible.

What if the item I ordered is not what I received?

  • Unfortunately mistakes do happen and we will do whatever we can to make it right.
  • Email help@sundiego.com with your order number so we can make things right as soon as possible.

What if I received an Out of Stock email?

  • This means that one of the brands you ordered from did not actually have it in stock. You will not be charged or you will be refunded for any items that don’t ship to you.